I'm Not Being Paid To Say This

Hello. Why, today I experienced the best product aftercare ever in my life and had to come here to rave about it.

It's the X-Mini capsule speaker. I walked away from their office elated, having brought in my 1.5 year old 1st generation X-Mini to exchange its mangled retractable cable which didn't work anymore. Don't get me wrong, I've used and abused my X-Mini in jam sessions, worship practices, cross-country bus trips, (chasing unclean spirits away in) hotel rooms, missionaries' homes, doing open-air dancing, presentations, etc.... Next to my iPod, Bible and trusty notebook, it's one of my most utilized tools and I'm happy with the mileage I've gotten out of it.

And so, it was nice enough of them to offer to replace the cable for free.... but when the guy-in-charge tested my dusty-&-gummy-@-same-time speaker, he discovered it wasn't working - probably from all the sizzling the faulty cable caused it, retreated inside and returned with a BRAND-NEW speaker in its box, tested it and gave it to me! Wow! On top of that, he was extremely flexible (no, he didn't do somersaults in front of me) and didn't ask any questions except how old my X-Mini was. Can you beat that? Such a demonstration that they stand by their products and customers. At the end of the day, their goodwill and generosity simply amazed me, blessed me and made me proud of this Singapore start-up.

I mean, I dig good ethics and integrity. I believe that prosperity in businesses, societies.... right down to your personal life.... is a fruit of applying kingdom principles like generosity or not cutting corners with your customers.  And I like what the company represents - constant innovation, a powerful product that delivers effectively, and catching the cutting-edge vibe of this generation.

Well, so I am another satisfied customer and proud that Singapore has produced such an enterprise. I don't buy a lot of 'techie stuff', but I've had enough bloopers with my laptop conglomerate (incidentally, wasn't I talking about 'fruits'?) to know whether a company truly values the consumer or has a kingdom philosophy.

Oh, did I mention that as I left, the guy-in-charge had the glowing grace to turn back, as if remembering something, to say, "Have a good weekend!" genuinely. Another brownie point for them!

I feel so blessed and was thanking God for showing me such goodwill today and reminding me of the kind of person He wants me to be. Plus, I was broke this month but now have a new X-Mini! It's been a great day =)